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Home > INFO > FAQ
Frequently Asked Questions (FAQ):
1.     Have your tubes been tested for quality and safety?
According to the company policy, all products have tested for quality and safety under the CE mark (European Conformity) and Restriction of Hazardous Substances directive (RoHS)
2.     How can I place my order?
The only way for preceding an order is by sending an email order to sales@koalaled.com. Your order will be processed within 24 hours.
3.     What payments do you accept?
According to company policy:30% of the global amount is down payment 70 % left is balanced payment before shipment
4.     Where to do the payment?
Beneficiary Name: Koala Lighting Co., Limited
Beneficiary Account No : 787-289966-883
Beneficiary Bank :  Hang Seng Bank Limited
Beneficiary Bank Address: 83 Des Voeux Road Central, Hong Kong
CHIPS No :  010522
5.     Which shipping services do you use?
We could ship your order by FOB or by Exworks.
6.     How could I track my order once it has been shipped?
Each order will be associated to a checking number or a container number which will be communicated to the buyer allowing a constant tracking of the order made.
7.     Do your products have a warranty?
Our tube lights and panel light series have a 3 year warranty, and all other products have a standard 2-year warranty.
8.     What should I do if the goods received are damaged?
According the company policy, the modality of payment for damaged received goods depends on the freight charges owner. If the customer is paying for the freight, then the company is committed for the payment of damaged products. If, the company is paying for the freight, the company cannot be considered as responsible for the receiving of damaged product. 
9.     What is the best way to request the document that I cannot find online?
The best way to request document that cannot be found online is the sending of an email request pointing out document involved to the following address info@koalaled.com

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